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Annual Reports

The Single Market Scoreboard 2014

The Single Market Scoreboard 2014 highlights the continued good performance of the SOLVIT network. SOLVIT Ireland maintained above average performance in most areas.

Single Market Governance Report 2011

Information about the development and performance of the SOLVIT Network in 2011 can be found by accessing the following link to the European Commission's website where the 'Making the Single Market deliver, annual governance check up 2011' is available.

SOLVIT 2010 Annual Report

Document PDFDevelopment and performance of the SOLVIT Network in 2010

Press Release for 2010 Report

SOLVIT 2009 Annual Report

Document PDFDevelopment and performance of the SOLVIT Network in 2009

Document PDFPress Release for 2009 Report

SOLVIT 2008 Annual Report

Document PDFDevelopment and performance of the SOLVIT Network in 2008

Document PDFPress Release for 2008 Report

Main Developments in 2008

In 2008, SOLVIT case flow grew by a further 22% and for the first time since the creation of SOLVIT the milestone of 1000 cases submitted to the system within a year has been reached. The resolution rates remained high at 83%.
The cost savings as a result of solving problems for citizens and businesses were estimated at EUR 32.6 million in 2008. These estimates apply to 25% of all resolved cases and are based on the cost of not solving the problem.

SOLVIT 2007 Annual Report

Document PDFDevelopment and performance of the SOLVIT Network in 2007

Document PDFPress Release for 2007 Report

Main Developments in 2007

S0LVIT celebrated its fifth anniversary in July 2007 with events in Brussels and in the Member States to raise awareness about the problem solving service. Case flow increased by 75% last year, mostly as a result of the introduction of an on-line complaint form in December 2006. Resolution rates remained high, at 83%, and the average case handling time decreased slightly from 63 to 58 days. Romania and Bulgaria joined the S0LVIT network in January 2007 and these two new S0LVIT centres achieved very good results in their first year of operation.
The European Parliament confirmed its strong support for S0LVIT by creating a special budget line for promotion and development of the network. When S0LVIT was launched five years ago, there was a lot of scepticism about its chances of success. Today it is generally praised not only as a successful problem solving tool, but also as a model for administrative cooperation between Member States. Between July 2002 and December2007, 1 805 problems submitted by citizens and businesses were solved by S0LVIT, which represents 80% of all problems accepted by the system. During its first year of operation, S0LVIT attracted around 12 new cases per month. In 2007 the network accepts to handle 68 new cases on average every month.

SOLVIT 2006 Annual Report

Document PDFDevelopment and performance of the SOLVIT Network in 2006

Document PDFPress Release for 2006 Report

Main Developments in 2006

After three years of rapid expansion, growth in SOLVIT case flow has come to a halt in 2006. SOLVIT handled the same number of problems in 2006 as in 2005. This does not indicate that the system has reached its full potential, but that the lack of sufficient staff in several SOLVIT centres has become a bottleneck to further expansion. Most SOLVIT centres report that they would like to spend more time on awareness raising but do not have enough human resources for this.
On the positive side, resolution rates have remained high at an average of 82% and case handling speed has increased significantly from an average of 74 days for all cases (resolved and unresolved) in 2005 to an average of 55 days in 20064 .
Half of all SOLVIT centres (Cyprus, Czech Republic, Denmark, Germany, Greece, Italy, Latvia, Malta, Netherlands, Poland, Portugal, Slovakia, Spain and Sweden) have continued to pursue more structural problems to ensure that national legislation or official guidelines were adapted to comply with EU law. These so-called SOLVIT+ cases are beyond the official mandate of SOLVIT but they demonstrate a growing capacity and willingness of national administrations to bring national rules in line with EU law without being prompted by the Commission.
Romania and Bulgaria have joined the SOLVIT workshops in 2006 to prepare for the opening of their SOLVIT centres on 1 January 2007.

SOLVIT 2005 Annual Report

Document PDFDevelopment and performance of the SOLVIT Network in 2005

Document PDFPress Release for 2005 Report

Main Developments in 2005

SOLVIT case flow continued to grow over the last year. In 2005 63% more cases were submitted to the SOLVIT database as compared with 2004. In the first full year after accession, the ten new Member States accounted for 27% of all cases submitted. Resolution rates have remained high at 77% and case handling time is stable at an average of 62 days for resolved cases and 72 days for all cases, including those closed as unresolved.
Several SOLVIT centres (Portugal, Spain, Poland, Netherlands, Czech Republic, Sweden, Ireland, Latvia, Lithuania and Cyprus) have taken the initiative to pursue such cases until national legislation was brought in line with EU rules. These so-called SOLVIT+ cases are a promising evolution within the system (see chapter 5.4 and Annex 5 for further detail).

SOLVIT 2004 Annual Report

Document PDFDevelopment and performance of the SOLVIT Network in 2004

Document PDFPress Release for 2004 Report

Main Developments in 2004

During 2004 SOLVIT has gone from strength to strength and its impact has increased. First highlight was the enlargement of the network with ten new SOLVIT Centres on 1 May 2004. All new SOLVIT Centres were fully operational on the first day of joining the EU and many of them had already undertaken significant promotion activities so that they could start submitting cases almost immediately. Second important development was the increase of case flow by 73 % as compared with 2003. The larger part of this was due to the expansion of the network, but even discounting that effect SOLVIT has seen a 17% growth rate across the board in cases handled. Thirdly, the increased attention given to quality and performance of case handling has paid off with a significant improvement in the quality of case files submitted and in the solutions proposed. More measurably, the case resolution rate has gone up from 73% in 2003 to 80% in 2004. Moreover, the average time taken from acceptance to closure of a case has diminished from 9.5 weeks to 8.5 weeks, well below the SOLVIT deadline of ten weeks.